Refund policy

Here’s the revised **Cancellation, Return & Refund Policy** with the added contact details:

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# Cancellation, Return & Refund Policy

Welcome to EvoloveIndia.com! We strive to provide our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

## **Cancellation Policy**

### **Order Cancellation by Customer:**
1. **Before Shipment:**  
   - You can cancel your order before it has been shipped. To cancel an order, please contact our customer support team at [hello@evolveindia.com](hello@evolveindia.com) with your order details.
   - If your order is successfully canceled before shipment, a full refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

2. **After Shipment:**  
   - Orders cannot be canceled once they have been shipped. If you no longer wish to receive the product, you may initiate a return after delivery.

### **Order Cancellation by EvoloveIndia:**
- EvoloveIndia reserves the right to cancel orders in case of product unavailability, inaccuracies in product pricing, or any other unforeseen circumstances. In such cases, you will be notified promptly, and a full refund will be processed.

## **Return & Refund Policy**

### **Eligibility for Returns:**
1. **Return Period:**  
   - You have 10 calendar days from the date of delivery to initiate a return.

2. **Conditions for Return:**  
   - The item must be unused, unwashed, and in the same condition that you received it.
   - The item must be in its original packaging with all tags, labels, and accessories included.
   - The product should not be damaged or altered in any way.

3. **Non-Returnable Items:**  
   - Certain items such as personalized products, intimate wear, or any items marked as non-returnable on the product page are not eligible for returns.

### **Return Process:**
1. **Initiate a Return:**  
   - To initiate a return, contact our customer support team at [hello@evolveindia.com] (hello@evolveindia.com) with your order details and reason for return. Our team will guide you through the return process.

2. **Return Shipping:**  
   - Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

### **Refund Process:**
1. **Inspection:**  
   - Once we receive your returned item, it will be inspected to ensure it meets the return conditions. If the return is approved, a refund will be processed.

2. **Refund Method:**  
   - Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, it may take 7-10 business days for the refund to reflect in your account.

3. **Partial Refunds:**  
   - In certain situations, only partial refunds may be granted, such as items that are returned in a condition different from what was shipped.

### **Late or Missing Refunds:**
- If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first, as processing times can vary. If you still haven’t received your refund, please contact us at [hello@evolveindia.com](hello@evolveindia.com).

## **Contact Us**

If you have any questions about our Cancellation, Return & Refund Policy, please contact us:

**MOZAK FASHIONS PVT. LTD.**  
240, KEWAL INDUSTRIAL ESTATE,  
S.B. MARG, LOWER PAREL WEST,  
Mumbai City, Maharashtra, 400013  
Email: hello@evolveindia.com hello@evolveindia.com